Frequently Asked Questions
Everything you need to know about shopping with Mumu.
When will my order ship?
Standard orders typically process within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information to follow your Mumu magic to your doorstep.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I find my perfect size?
Each product page features a detailed size guide. Since our styles range from flowy and oversized to form-fitting, we recommend checking the specific measurements or using our 'Fit Finder' tool.
Do you offer international shipping?
Yes, we ship to Mu-lovers all over the world! Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Can I change or cancel my order after it's placed?
Because we work quickly to get your order out, we have a very limited window for changes. Please contact our customer service team immediately, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay, so you can wear now and pay later.